Jason, Installer
I'm letting Access know we had one of your repairmen come into our house and check the signals on our cable. When Jason arrived he checked everything then proceeded to correct the problem. After 25 years of cable that was originally put into the house he restrung the cable to bring it up to today's standards.
Jason went out of his way to correct the problem. This just goes to show you that even in today's world there are some people that want to do their jobs correctly. He could have said he needed to come back at a later date, but instead he just went to work and fixed the problem.
Thanks Jason for a job well done.
Lockie & Marg
Resha, Customer Care
Wow! What a day! I was looking over my credit card statement and realized I had transferred way too much money to Access for my bill! I was in a panic, $3000 is a lot of money! I got on the phone right away and asked to speak to a a manager, I was quickly put through to a lovely young lady named Resha! Resha was so pleasant and reassuring and had my credit card debited back in no time. Her quick follow up and her understanding of my urgency to get this money back was amazing. Resha made my day, so I wanted to return the favour and sent her some flowers as a thank you for her excellent customer service!
Sharon
Jack, Installer
I called to let you know our internet is working great this morning! I would like to pass on a compliment to Jack. Jack was very knowledgable and thorough with explaining what he had done and why a different modem would be better for us. Jack was not only educating us, but [also] the technician that [was first] out to help. He made it very easy for us to understand!
Juanita
