Kevin, Help Desk
Hello,
I just want to acknowledge the exceptional service and customer care exhibited by the fellow working the Regina help desk last evening (it was Kevin!).
He was extraordinarily helpful and took a great deal of time and energy to make sure that we could resolve the issue with having the new TV "talk" to the cable box. He even went to the lengths of getting a new connection cable for us and making it possible for me to pick up the cable at about 9:30PM last night so that I could resolve the issue for my elderly in-laws while I was in town. In fact, he was unhappy that we couldn't resolve the issue with the HDMI cable and had to resort to a component cable configuration. He pledged to investigate the issue further next week and call if he found anything that would be helpful.
I have been in the public service sector for my entire adult life. People find it easy to complain about poor service but we rarely hear about exemplary service. I don't know if you have awards like employee of the month or some other form of recognition for excellent service. If you do, I suggest that you acknowledge [Kevin] in that way. If you don't, please find some other way to acknowledge his professional and outstanding customer service.
Sincerely,
Scott
Jason, Installer
I'm letting Access know we had one of your repairmen come into our house and check the signals on our cable. When Jason arrived he checked everything then proceeded to correct the problem. After 25 years of cable that was originally put into the house he restrung the cable to bring it up to today's standards.
Jason went out of his way to correct the problem. This just goes to show you that even in today's world there are some people that want to do their jobs correctly. He could have said he needed to come back at a later date, but instead he just went to work and fixed the problem.
Thanks Jason for a job well done.
Lockie & Marg
Resha, Customer Care
Wow! What a day! I was looking over my credit card statement and realized I had transferred way too much money to Access for my bill! I was in a panic, $3000 is a lot of money! I got on the phone right away and asked to speak to a a manager, I was quickly put through to a lovely young lady named Resha! Resha was so pleasant and reassuring and had my credit card debited back in no time. Her quick follow up and her understanding of my urgency to get this money back was amazing. Resha made my day, so I wanted to return the favour and sent her some flowers as a thank you for her excellent customer service!
Sharon
